ASSESS YOUR SERVICE

Here’s a simple 8-question true-or-false quiz to help you assess your customer service.  If you answer “true” to all of these, you’re probably already a Wind River Financial customer.  If you answer “false” to any of them, you should be a Wind River Financial customer.

I know the name and direct line phone number of my assigned Relationship Manager.
        True or False?

My payment processing partner has provided me with ideas for saving money or improving my business operation.
        True or False?

My processor has helped me to become PCI-DSS compliant.
        True or False?

My processor continually monitors my qualifications and interchange rates, and notifies me when there’s a discrepancy.
        True or False?

My processing program is reviewed at least once a year.
        True or False?

My processor is always available to help train my staff on processing technology and procedures.
        True or False?

I understand all the rates and fees I pay.
        True or False?

My processor provides real-time industry information and insight.
        True or False?

Too much “false” and not enough “true”?  Contact us today for a free evaluation of your processing program!